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Business Development

5 strategies for creating a customer service culture
One of the most common challenges I hear from managers...
Top 6 selling bloopers (and how to avoid them)
It's not always a shortfall in your company's product, price, or service that ruins a potential sale. Often it's inadvertent...
Four customer service trends to boost your business
When organizations invite me to speak at their conferences or train their team members, we start with trends that are...
Social media: Separating the personal & the professional
These days, the lines between our on- and off-line lives...
5 awesome free tools to energize your business
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