Add proven techniques to your sales toolbox and educate yourself on products & destinations your clients will be asking about.
Transat's Vacation Intervention video will give you all the feels
Did you know that 33 per cent of Canadians haven’t...
Travel suppliers undercutting agents: Is it still an issue?
With the genesis of OTAs and direct B2C opportunities, there was a time when travel suppliers were keen on working...
Yosemite & Mariposa County: California's winter wonderland
California’s Yosemite National Park is known for its amazing scenery, breadth of outdoor activity options, and, of course, those wonderful...
Westin Ottawa helps makes most of Winterlude
Winterlude in Ottawa is a Canadian right of passage, from ice sculptures...
Uniworld unveils new online booking features
Canadian travel counsellors can now take advantage of a new integrated and...
Canada issues Montego Bay travel warning
Canadian travellers staying in Jamaica’s St. James Parish, which includes the Montego...
Mike's What's Now: Hot stuff - the ultimate list for 2018
With 1.3 billion humans travelling for the purposes of tourism in 2017...
Coming & going: Gedeon, Heffron
Zeina Gedeon is joining Travel Professionals International (TPI). The high profile former...
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Why sell Australia's Gold Coast with Travel2
This Queensland gem might be the beach vacation on the other side of the world your clients are craving…
The Melia Cuba Experience
In an ongoing effort to familiarize Canadian travel agents with how and why to offer the Melia Cuba brand and...
Goway's top six destinations to help fill your client's bucket list
Bucket list travel experiences come in all shapes and sizes...
The stand-out on the Strip: The Cosmopolitan Las Vegas
When it comes to Las Vegas, there are about as many...
G Adventures puts spotlight on Jordan
How to see sales success with a Middle Eastern destination in high demand by Canadian travellers
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Quiz: Test how your personal reputation stacks up
The higher your trust equity, the more inclined people will be to recommend you to others and be willing to...
Five everyday excuses that bruise your brand
Working with organizations for over 25 years to transform customer...
5 strategies for creating a customer service culture
One of the most common challenges I hear from managers...
Top 6 selling bloopers (and how to avoid them)
It's not always a shortfall in your company's product, price, or service that ruins a potential sale. Often it's inadvertent...
Four customer service trends to boost your business
When organizations invite me to speak at their conferences or train their team members, we start with trends that are...
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How & why you should be marketing to millennials
If we had to chose a word that may have been the most overused in travel throughout the past 12...
Air Canada Professional Development
Brought to you by Air Canada, as part of the airline’s ongoing efforts to support travel agents.
The 2017 [S]HIT List
There were a lot of highlights throughout 2017 that demonstrated the resiliency and community of our travel industry, but the...
A look at the travel industry's [R]EVOLUTION in 2017
There’s been a whole lot of evolution and revolution in Canada’s travel industry over the past year...
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