Add proven techniques to your sales toolbox and educate yourself on products & destinations your clients will be asking about.
When the MICE are away, Air Canada will play
Stefano Mastrantonio, the airline’s national manager of group sales, who explains to CT how Air Canada’s Meetings and Conventions product...
Five everyday excuses that bruise your brand
Working with organizations for over 25 years to transform customer...
Giving South Asian weddings the WOW factor with the AIC Collection, according to Deepa Mahal
AGENCY: Centre Holidays, Brampton, Ont. AFFILIATIONS: Certified Wedding Planner (WPIC) HONORIFICS: Hard Rock Triple Platinum, Wow & iWow specialist YEARS IN THE INDUSTRY:...
Mike's What Now: Staying in the loop with G Adventures
I’m not a big reader of travel books, preferring, I suppose, to...
Contiki: The evolution of independent travel
Featuring a distinct lack of structured itineraries plus multiple start and end...
The story behind Transat's new-look livery
While Transat A.T. has been celebrating 30 years of service for much...
Discover Oasis Hotels & Resorts with agent rate
Oasis Hotels & Resorts is inviting travel counsellors to stay at a...
Mike's What Now? What's cooking at Transat in 2018
Once upon a time, the rhythms of the travel industry mirrored the...
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Uniglobe's Kelly Revell-Drdul offers sales insight for Hard Rock Hotels All Inclusive Collection
AGENCY: UNIGLOBE Specialty Travel Ltd., Vancouver AFFILIATION: UNIGLOBE HONORIFICS: Hard Rock Gold Amped YEARS IN THE INDUSTRY: 17 Who is the...
The Melia Cuba Experience
In an ongoing effort to familiarize Canadian travel agents with how and why to offer the Melia Cuba brand and...
Who ya gonna call? At Air Canada, try Customer Sales & Service Agent Maria Theresa Femia
AFFILIATION: Air Canada Tell us about being a Customer Sales & Service...
Virtuoso agent Lori Gold talks sales tips for Mexico's new UNICO resort
AGENCY: TWIL Travel, Toronto AFFILIATIONS: Virtuoso HONORIFICS: Hard Rock Silver YEARS IN THE...
Flight Centre's Vicky Young talks selling G Adventures: the why & the how
She's a top seller and a frequent G traveller...does one have to do with the other?
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5 strategies for creating a customer service culture
One of the most common challenges I hear from managers...
Top 6 selling bloopers (and how to avoid them)
It's not always a shortfall in your company's product, price, or service that ruins a potential sale. Often it's inadvertent...
Four customer service trends to boost your business
When organizations invite me to speak at their conferences or train their team members, we start with trends that are...
Social media: Separating the personal & the professional
These days, the lines between our on- and off-line lives...
5 awesome free tools to energize your business
Looking for some help but prefer to avoid the cost?
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Peter Van Der Heyden: Keeping the Goliger's name alive in Ontario
Early lessons in business and travel have helped Peter Van Der Heyden thrive and keep the iconic Goliger’s name alive...
Air Canada Professional Development
Brought to you by Air Canada, as part of the airline’s ongoing efforts to support travel agents.
Shalene Dudley, Latitude Concierge, talks selling destination weddings
How this travel advisor's experience in project management has shaped the way she operates as a destination wedding specialist.
Open letter from a man in the travel industry
I had to really think about this. Would I be weighing in on the subject of sexual harassment of women...
UNIGLOBE Premiere Travel: The business of travel
Adapting to constant change is the key to success for the owners of Uniglobe Premiere Travel Group, the travel franchise...
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