As a way to set themselves apart and add value for clients, travel advisors are often seeking ways to enhance and extend the vacation experience. It may be arranging a car service upon departure or return; it may be providing a special package with which they can use to begin their journey. Plaza Premium Lounge is another exciting option, allowing you to send clients off in comfort and style. To help you understand how and why, CT Magazine and Plaza Premium Lounge bring you this helpful sales guide. Here are the top selling tips straight from the experts who know best:
1. Anyone can buy a pass to a Plaza Premium Lounge.
There’s no need to be with any particular airline or class, or have an exclusive membership. “This sets us apart from other airport lounges,” says Christina Li, operations manager – Canada, Plaza Premium Lounge.“Everyone is a VIP in our books.”
2. There are all-inclusive food options.
Aside from sandwiches and salads, clients will find hot dishes with local and international flare. There’s no limit on the amount of food per guest; if guests want more, they can help themselves. Considering the price of dining in airports, investing in lounge access for this reason alone makes for great value.
3. Enjoy a free-flow of beverages (beer, wine and spirits included).
Some Plaza Premium Lounges have a full bar. Some locations have staff ready to serve guests while others provide a self-serve bar. As an added bonus, Plaza Premium Lounges in Canada serve locally crafted beers and wines. For example, in the Winnipeg lounge, guests can enjoy famous pale and rouge ale for a local taste.￼4. Take advantage of the opportunity to freshen up. Most Plaza Premium Lounges offer shower facilities for guests to freshen up before their flight, which is especially convenient for in-transit travellers during long layovers.
￼4. Take advantage of the opportunity to freshen up.
Most Plaza Premium Lounges offer shower facilities for guests to freshen up before their flight, which is especially convenient for in-transit travellers during long layovers.5. Get down to business. Fully equipped computer work- stations, complimentary wifi and charging stations are available for travellers needing to catch up on some work or send out those last-minute e-mails. VIP rooms are also great for meetings and are available for rent at an extra cost.
5. Get down to business.
Fully equipped computer work- stations, complimentary wifi and charging stations are available for travellers needing to catch up on some work or send out those last-minute e-mails. VIP rooms are also great for meetings and are available for rent at an extra cost.
With Christina Li, Operations Manager – Canada, Plaza Premium Lounge
1. What resources are available for travel advisors interested in selling Plaza Premium product?
Our website, www.plazanetwork.com, is a great source of information on our locations and our services. We also have a partner booking site available for travel advisors to register and book our local and international lounges – it’s called the Partner Portal. The link can be found at the bottom of our website; it’s a great tool to book and keep track of transactions and bookings for clients. In addition, we offer up to 20 per cent discount to our partners booking for their clients on the Partner Portal.This can be applied to the purchase of regular bookings as well as our redemption coupons. Redemption coupons can be purchased and generated for a client with an expiry of up to one year, so it’s great as an incentive/gift to the client. It’s also important to mention that our sales staff is available by phone or e-mail to provide information on our lounges and to assist agents with making group bookings. Travel agents should also keep in mind that discounted rates are available for groups, depending on the size. More information on the rates can be provided by our sales team at firstname.lastname@example.org.
2. How should travel advisors position the product when presenting it to clients?
Our product is unique in comparison to other airport lounges.We are the largest independent airport lounge network around the world, and are the 2016 Best Independent Airport Lounges worldwide according to Skytrax. Our mission is to offer all travellers the comfort and convenience of an airport lounge regardless of class or airline, with the goal of enhancing the airport experience. For an affordable fee, our lounges provide guests a haven away from the hustle and bustle of the airport, offering a space with premium service and facilities for travellers departing, transit- ing or arriving. Comfortable seating, recharging stations, a wide selection of food and beverages, complimentary Wifi, VIP rooms, internet workstations, private resting rooms and shower facilities are a few of the services we offer in our lounges (services provided may vary at each lounge). Plus, we are family-friendly, so children aged two and under are free of charge, while lower rates are avail- able for children less than 11 years of age accompanied by a paying adult.
3. What is the profile of Plaza Premium guests?
Our guests are from all walks of life – business or leisure, individuals or families, local or international. We have a great presence in Canada and on other continents, so we get international travellers with a familiarity with our name – Plaza Premium Lounge. For business travellers, our lounges provide a quiet space to get work done, private areas to make phone calls without the noise from the airport crowds, and also a business centre with fully equipped computer workstations. We also have VIP rooms available for rent for business meetings.
4. Why would a traveller want to invest in a Plaza Premium Lounge pass?
Our lounges provide a quiet place to escape the hustle and bustle of the air- port, so guests are able to relax, watch television, surf the web and read magazines – all while enjoying our fresh and healthy food options. Our lounges offer all-inclusive hot and cold food options at our buffet bar with a range of local and international cuisines. We offer gluten-free food options and local signature menu freshly prepared in our selected on-site kitchens by our experienced chef and staff.
5. What are the prices? Can a traveller buy passes in bulk?
Our adult walk-in rates (in CAD) start at $40 plus tax for two-hour lounge use, $50 plus tax for three-hour lounge use and $70 plus tax for six-hour lounge use. We also have a one-hour walk-in rate that is available during our breakfast hours (entry before 9 a.m. in Edmonton and Winnipeg, and 10 a.m. in Toronto and Vancouver). Child rates start at $28 plus tax for two hours. Lounge passes can also be purchased on our website at the following rates: $32 for two hours, $40 for three hours and $56 for six hours (only available in USD, no tax). Child rates start from $22 USD for two hours. As mentioned, we offer up to 20 per cent off the above adult regular walk-in rates exclusively for agencies and travel agents booking through the Part- ner Portal. Prices and hours vary for each international lounge location and can be purchased through the Partner Portal in USD or with the local sales team at the airport location.