UNIGLOBE Natalie Smith

Natalie Smith



AGENCY: UNIGLOBE Premiere Travel Planners Inc., Ottawa

AFFILIATIONS/ACCREDITATIONS: CTC, ACTA, IATA, Marriott Hotel Specialist, Fairmont Famous Agent, Air Canada Expert (ACE)
How long have you been an agent and how did you get into the business?
Nineteen years… I completed co-op after college and then began working in the agency.
What makes UNIGLOBE stand out with customers?
We are unique in that we specialize in personal service where each client has a dedicated travel specialist or team of travel specialists assigned to service them.  
What do you love about your job?
I love the relationships formed with my clients.
What’s the biggest change you’ve seen in travel in recent years?
The biggest change is that our competitor has become the Internet… Expedia, etc.
What about corporate travel specifically?
Many airlines are introducing products specifically for small business – Air Canada Corpora Rewards, WestJet small business, etc.

Do you have a favourite experience/trip/event/person that you’ve booked?

We book travel for the (Toronto) Blue Jays; (it was) very exciting year last year!
Tell us about a time you “pulled a rabbit out of a hat” to make or salvage a client’s trip?
When a client becomes stressed or panicked due to different types of delays that can arise and helping them get to their final destination, whether it is getting them on an alternative flight or re-routed or if need be an overnight hotel reservation, is rewarding knowing I’ve managed to help and alleviate some stress for them.
How can an agent go above and beyond to help a client?
Customer service is always important, being responsive and aware of a clients’ need and preferences, ensuring the client always feels like a priority.
Natalie was chosen by Uniglobe Travel to be profiled in CT Magazine. Why?
UNIGLOBE The Premiere Travel Group senior corporate travel consultant Natalie Smith has more than 19 successful years in the travel industry, all with UNIGLOBE Premiere Travel; several performance awards; and has achieved our highest sales awards year over year. Natalie excels at providing outstanding customer service, not only with our clients but as well with her colleagues. Natalie’s professionalism and dedication to our company’s success should not go unnoticed, we truly feel that she is our corporate consultant of the decade!
- KATHI MORAN, General Manager,  UNIGLOBE The Premiere Travel Group
See the full INSPIRE issue here:
business travel collage
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