Sarah Jeisy Melo


1. How long have you been working at Paradisus Rio De Oro?

I've been here for ten beautiful years now.

2. What are the top characteristics of your guest profile?

This is an adults-only property so we do book mostly couples who are looking for a personalized and relaxing holiday. Many choose to celebrate their weddings and anniversaries with us and we have a high number of repeat guests.

3. What has made your property the top choice for couples and romance in your destination?

Where do I start?! Being in Playa Esmeralda, a part of the Bahia de Naranjo Natural park, our resort is nestled amongst breathtaking scenery and overlooks one of the most beautiful coral reefs in the world. At 354 rooms, it has a cozy ambiance that isn't readily found at larger properties. This ecological resort combines lush vegetation with the sea, secluded virgin coves and a wedding gazebo with full sea view that can be used for exchanging vows or enjoying a romantic dinner. We host 40 to 50 weddings per year which makes it quite exclusive for the couples who choose to marry here. We also have a world-renowned oceanfront spa that allows guests to receive the most luxurious of treatments while in direct contact with nature. Royal Service takes the pampering one step further with its exclusive section of 54 modern and sumptuous Junior Suites, an infinity pool and an exquisite à la carte restaurant. Personalized service is guaranteed by highly trained butlers. Need I say more?!

4. How would you recommend travel agents position your property against its competitors?

The genuine devotion of people in the Holguin region who create amazing experiences for the clientele is always worth highlighting. Our guests expect a high level of service, that we will always deliver, but we aim to surpass expectations every time. The uniqueness of the Royal Service and its privileged location is one of our strongest selling points. With 56 luxurious junior suites and best described as a boutique hotel within the hotel, Royal Service is designed with superior comfort and extra privacy to create a unique travel experience. It includes butler service offered in-room, poolside and on the beach. Our prestigious spa has been awarded by several media like Condé Nast, Johansens and the World Travel Awards among others.

5. What surprises guests the most about your property?

Paradisus Rio de Oro is a hidden gem. Those who visit us for the first time are immensely impressed and soon fall in love with all that it offers. Its breathtaking views and location on an ecological retreat offer a peacefulness that's not easily found in an all-inclusive environment. The quality of our staff and their genuine, caring nature both surprises and impresses our guests time and time again.

6. What's the most unique request you've received from a guest that you've been able to help accommodate?

We catered to a yoga group that wanted to welcome each day saluting the sun. We made sure they had an oceanview location to be able to do just that. We set them up on a platform that's raised on stilts overlooking the beautiful turquoise waters of Esmeralda beach. They looked forward to starting each day in their own little piece of paradise and it was hard not to want to join them!


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