Here’s what you need to know about Melia Cuba’s newest property


CANADIANS ARE FAMILIAR WITH CUBA – after all, we lead outbound travel to the island nation – but without a doubt, cars-cigars-and-rum is a well-trodden itinerary. Venturing beyond Cuba’s Colonial cities rewards travellers with beach enclaves nestled into nature. This December, luxury eco-resort Paradisus will begin welcoming guests to its newest all-inclusive property, Paradisus Los Cayos on Cayo Santa Maria. Marble, concrete, timber accents and modern geometric patterns emote the feeling of a SoCal beach house. Suffice to say, Paradisus Los Cayos is not the Cuba your clients think they know, which makes it a seductive addition to the Melia Cuba suite of properties. Here’s how to sell it.


Cuba is often touted as an island getaway unto itself. In fact, it is skirted by some 4,000 islands and Florida-esque cayos, or keys. Cayo Santa Maria is located on Cuba’s north-central coast and is made up of a subset of islets called Cayos de Villa Clara. It’s small-island-vibes meets 10 blissful kilometres of beach.


Direct flights from YVR and YYZ to Cayo Santa Maria (SNU) A total of 51 flights are scheduled to connect Canadians to Cayo Santa Maria (SNU) in winter 2018-19 as follows: From Montreal: 16x weekly From Toronto: 16x weekly From Ottawa & Halifax: 3x weekly From Quebec City: 4x weekly From Calgary & Vancouver: 2x weekly From Winnipeg, Edmonton, Regina, Saskatoon & Fredericton: 1x weekly *Carriers include Air Canada, Air Transat, Sunwing & WestJet.


- 640 metres of beachfront
- 802 rooms
- 5-star rating
- 8 restaurants, 5 snack bars and 12 bars
- 3 sections: Standard Paradisus Los Cayos, Royal Service (18+) and The Reserve, featuring Family Concierge service (with added perks!)
- 34 pools: 28 private swim-up pools, a children’s pool, the main pool and two exclusive to Royal Service, and The Reserve including Family Concierge guests 

Melia Cuba / Pardisus Los CayosMelia Cuba / Pardisus Los Cayos


Paradisus Los Cayo’s suites are bright, modern and housed in low-rise buildings that unobtrusively stand no higher than three and four storeys (elevators on-site). Guests can expect stocked minibars, soak-worthy tubs, WiFi, and terraces standard across all room categories. A few straightforward questions will determine which suite best suits your client’s needs:

- Is the client seeking an exclusive experience with Royal Service or Family Concierge?

- How much space is needed? Suites measure 102-metres-squared while junior suites span 47-metres-squared.

- Swim-up pool upgrade? Note: These suites will be ground level, and each includes a private Bali bed.

Paradisus Junior Suite | Sea View | Junior Suite Garden Swim-Up

All junior suites measure 47-metres-squared and boast a lounge, bedroom with flat screen TV, a king-size bed or two twins. The Junior Suite Garden Swim-Up offers the allure of direct access to a private, ground-floor pool and garden with a Bali bed.

Junior Suite | Junior Suite Garden Swim-Up Suite | Suite Garden Swim-Up
Families will find spaces uniquely tailored to their needs with Family Concierge service in The Reserve section, a private area that is totally smoke-free. Sofa-beds, in-suite lounges and bathtubs replicate the familiarity of home life while on vacation. Larger families with appreciate the 102-metres-squared Family Concierge Suites which feature a lounge-dining room. Can’t wrangle the kids into dining attire? In-suite dinner delivery is just a call away.

Junior Suite | Junior Suite Garden Swim-Up | Suite | Garden Swim-Up
The most exclusive accommodations for adults-only at Paradisus Los Cayos, Royal Service Suites and Junior Suites enjoy a sophistication of their own. Suites measure 102-metres-squared and junior suites are 47-metres-squared, though all have roofed terraces, spacious living spaces and swoon-worthy tubs. Twenty-four-hour room service and Royal Service are included. Trust us: Royal Service is where everyone wants to be.

Pardisus Los CayosMelia Cuba / Pardisus Los Cayos


Being parents ourselves, we’ve been in the position where choosing luxury travel meant leaving the kids behind, or where family travel meant trading five-star dining for finger foods. The Reserve featuring Family Concierge at Paradisus Los Cayos marries the best of both worlds: kid-friendly facilities with parent-coveted services, as follows:

- Independent facilities: A separate, family-centric building boasts a private lounge-reception-concierge, pool, beach and restaurant which lets kids mingle while parents avoid sidelong glances from the kid-free crowd.

- Rooms: Spacious suites with separate sleep spaces mean mom and dad don’t have to observe the same bedtime as the kids.

- A Kids Club keeps five- to 12-year-olds entertained with engaging programming and age-appropriate play under the friendly (but watchful) eye of professional supervision. The Kids Club is open from 9 a.m. – 10 p.m. every day, while private babysitting services are available upon request.

- A Baby Club cares for little ones as young as eight months up to age four. Cots are provided for nap time. Teenagers will also find a place to hang out and participate in their own favourite activities to pass the time.

Melia Cuba / Pardisus Los CayosMelia Cuba / Pardisus Los Cayos


Paradisus’ signature Royal Service has been described as a “hotel within a hotel” and the staff in this separate, adults-only area live and breathe this ethos. “Attentive” and “tailored” describe the VIP treatment afforded by Royal Service. Think butler service, pool and beach concierges, priority booking and guaranteed à la carte dining reservations. In the privacy of the Royal Service area, enjoy exclusive pools, beach, restaurants, bars, a gym, and massage cabin – all permeated by a serene atmosphere. In-suite, make a pillow menu selection while having a bath drawn, complete with bath salts and candles.

Royal Service inclusions:

- Private airport-to-hotel transfers

- Personalized premium mini bar

- Daily turn-down service

- Free WiFi




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