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Career Development

Movers and Shakers: Silvana Frappier, the new influencer
Silvana Frappier didn’t set out to host a luxury online travel video series but if all stays the course, she...
Air Canada Professional Development
Brought to you by Air Canada, as part of the airline’s ongoing efforts to support travel agents.
Opinion: We need to stop selling advisors as OTAs with a human heartbeat
As the past president of Merit Travel, Jason Merrithew is no stranger to the travel industry. These days, he is...
How to deal with difficult client conversations over the phone
Our expert shares best practices for phone etiquette and summoning the courage to dial up difficult clients.
Denise Hanuska: For the love of travel
Key Notes On Travel sits down with Professional travel advisor Denise Hanuska this mover & shaker, whose hard-sell is a...

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