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Career Development
I messed up. How do I craft a business apology?
Over the summer, Key Notes On Travel (KNOT) examined difficult clients and conversations with conflict resolution and communication expert Charmaine...
Air Canada Professional Development
Brought to you by Air Canada, as part of the airline’s ongoing efforts to support travel agents.
Tammi Ruffini: An agent's agent
Find out how this quick starter went from administrative support to travel agency owner in just 4.5 years
Overheard at TL Network’s 2019 EDGE Conference
Here are our key takeaways from the 2019 EDGE Conference, held in June.
How do I fire a client? Can I just ghost them instead?
Over the summer, Key Notes On Travel (KNOT) examined difficult clients...
Keep Reading
Recapping productivity & time management strategies with Neen James
invaluable tips for setting priorities, leveraging technology, safeguarding time and making attention pay dividends
Movers and Shakers: Silvana Frappier, the new influencer
Silvana Frappier didn’t set out to host a luxury online travel video series but if all stays the course, she...
Opinion: We need to stop selling advisors as OTAs with a human heartbeat
As the past president of Merit Travel, Jason Merrithew is no stranger to the travel industry. These days, he is...
How to deal with difficult client conversations over the phone
Our expert shares best practices for phone etiquette and summoning the courage to dial up difficult clients.
Denise Hanuska: For the love of travel
Key Notes On Travel sits down with Professional travel advisor Denise Hanuska this mover & shaker, whose hard-sell is a...
If You Can't Describe Your Personal Brand It's Time to Perform This Audit
Invest intentional attention to build a personal brand that will attract the right type of attention.
Steal This Strategy: Systematize Thoughtfulness to Pad Your Bottom Line
Yes, we need to schedule thoughtfulness because life is that harried
4 Painless Ways to Say ''No'' so You Can Say ''Yes'' To What Really Matters
Figure out what to say "no" to so you can say "yes" to what really matters.
The 15-Minute Daily Strategy a Productivity Expert Swears By
"The key in my world to getting everything done is 15 minutes because..."
A Time Management Expert Tells Us How to Get People to Better Value Our Time
Do you find yourself sitting with the awful feeling your time is being wasted?
Tricks for Writing Emails That Will Actually Get Opened (and Answered!)
Did you send an email to a colleague, supplier or partner that’s gone unanswered for days?
A Productivity Expert Answers: How Often Should I Check, Read and Answer Email?
"Email can be the biggest time suck there is but we all need email to do our work."
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