FREE Sales Guide for the Ambitious Travel Advisor
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What makes for a ''green'' program?
Union Local 75 continues to speak out on behalf of hospitality workers who are losing hours and benefits because of...
The go-to brand man Kent Phillips
This piece originally published in the Key Notes on Travel summer issue. In this special section, we take pause to...
Recapping social media strategies with Corey Perlman
Key Notes On Travel connected with social media expert, Corey Perlman. Perlman focused on how travel advisors can be “authentically...
Six 2019 Luxury Travel Trends We Think Are Here To Stay
The luxe travel trends advisors would be foolish not to capitalize on
Where Have All the Visionaries Gone?
Outspoken industry maverick Deanna Byrne is not afraid to address duplication, plagiarism and theft.
Sales managers talk Transat and what the tourism company can do for you
In this world of multi-channel distribution, how important are travel counsellors to Transat?
Closing the sale with Features, Advantages & Benefits
You’re in your moment; you have a prospect in front...
Quiz: Test how your personal reputation stacks up
The higher your trust equity, the more inclined people will be to recommend you to others and be willing to...
Five everyday excuses that bruise your brand
Working with organizations for over 25 years to transform customer...
5 strategies for creating a customer service culture
One of the most common challenges I hear from managers...
Top 6 selling bloopers (and how to avoid them)
It's not always a shortfall in your company's product, price, or service that ruins a potential sale. Often it's inadvertent...
Four customer service trends to boost your business
When organizations invite me to speak at their conferences or train their team members, we start with trends that are...
Social media: Separating the personal & the professional
These days, the lines between our on- and off-line lives...
5 awesome free tools to energize your business
Looking for some help but prefer to avoid the cost?
Awesome TED Talks for perspective on life & your career
Sometimes, a bit of perspective is all we need for that extra motivation we need to take "the next step,"...
How do you sound when you're not speaking?
So you're at a networking event filled mostly with people you don't know...
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