neen james

This quarter, 
Key Notes On Travel is examining time management with productivity expert Neen James. During her second webinar Neen let us in on a secret: "In my office, if [an opportunity] isn't a 'yes!' it's a 'no.'"

She then delivered the words all busy travel advisors need to hear: "No is a complete sentence." 

Neen acknowledges that as travel advisors, saying no is sometimes easier said than done. 

"Because the business you're in is so service-oriented, you're always looking for the next opportunity to serve someone else; to create an amazing experience for someone else. [You need to] figure out what to say 'no' to so you can say 'yes' to what really matters." 


no is a complete sentence

Why is it so hard to say "no?"

  • We want to be seen as a team player

  • We don’t want to hurt someone’s feelings

  • You want the accolades of being a yes person 


Neen's top 4 ways to say "no"

1. "Thank-you for thinking of me for that important project. I'd love to be part of the team. Which of these priorities do you want me to stop working on so I can join you?"

2. "Thank-you for your kind invitation. I am unable to join you."

3. "Thank-you for your kind invitation. I have another commitment."

4. Thank-you for thinking of me for I'd love to be involved. I will be finished my current project in two weeks. May I reconnect with you to discuss this further? 

Tip: Don't complicate the rejection with excuses or a white lie.    


no is a complete sentence

Stalling or deflecting does not count as a "no"

Neen points out that as hard as it might be to say no, there are costs to not giving a flat-out no thank-you.

"In the craziness of the everyday we operate in, we don’t want to say "no" so we waste a lot of time in the grey area. We waste attention when we resist making a true decision," she explains. "If you want to get more productive, if you really want to pay more professional attention, get comfortable with the mantra "if it’s not ‘yes,’ it’s ‘no.’"


grey zone

Catch Neen's third time management webinar

Did you miss Neen James' KNOT time management series?

Join Key Notes On Travel to get caught up:

SESSION I: Folding Time™: Achieve Twice as Much in Half the Time in your travel business 

Session II: Attention Pays™: How to Drive Profitability, Productivity, and Accountability for Travel Professionals 

Session III: An interactive Q&A with Neen James


key notes on travel


Be on Top of your Sales Game with CT
Sales tips for products & destinations, career building advice, business development techniques & the latest industry news, all in one place.
Be on Top of your Sales Game
  • Sales tips for Products & Destinations
  • Career Building Advice
  • Business Development Techniques
  • The Latest Industry News