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Cosmopolitan

 
Completion of Room Remodel

In 2018, The Cosmopolitan completed the remodel of its 3,033 guest rooms, designed in partnership with New York-based Virserius Studios. The full remodel of both The Chelsea and Boulevard Tower results in an entirely new experience for guests with no detail left untouched, featuring modern artwork, clean textiles, statement wall coverings, improved lighting, user-friendly technology and a more energy-conscious design.
  Terrace Studio, Fountain View | The CosmopolitanTerrace Studio, Fountain View | The CosmopolitanThe Terrace rooms (Terrace Studio, Terrace One Bedroom, Terrace Suite) exude a sophisticated aesthetic, incorporating rich jewel tones, gold touches and handcrafted patterns. The Terrace Room layout, thoughtfully reworked during the renovation process, now creates more distinct and functional living, dining, work and bedroom areas.


Wraparound Terrace Suite | The CosmopolitanWraparound Terrace Suite | The Cosmopolitan| The CosmopolitanCity View King | The Cosmopolitan| The Cosmopolitan2-Bedroom City Suite | The Cosmopolitan

The Wraparound Terrace Suites and City Rooms & Suites emulate the residential feel of an urban penthouse, featuring neutral colors with bright accents. Eye-catching details include reflective finishes enhanced by dramatic lighting and plush fabrics enriched with playful patterns.

Guests traveling with large groups, whether entertaining family and friends or colleagues, will be drawn to the newly redesigned Reception Suite, a 1,050-square-foot space with substantial seating options that can be reconfigured to a guest’s preference. Highlights include a sleek wet bar for entertaining, ample meeting space and dining options.

Additionally, all rooms are equipped with tablets that allow guests to book restaurant and spa reservations, purchase show tickets, order room service, schedule wake-up calls, access thousands of e-newspapers and magazines and include automated lighting and temperature adjustments.

  

Technology Advancements

This year, The Cosmopolitan made several technological upgrades including a new network boasting the fastest Wi-Fi on the Strip and innovations to Rose, the resort’s resident chatbot.
  

Wi-Fi

The Cosmopolitan launched its new and improved Wi-Fi network, offering complimentary, premium Wi-Fi access to all hotel and non-hotel guests. The new system will provide the fastest network available on the Strip to hotel guests, with nearly unlimited download speeds in excess of 100mbps.
  
  

Rose, The Resident Chatbot

AI Processing

Rose, the property’s quick-witted, SMS-based chatbot, transformed from a keyboard-based bot to an AI and Natural Language Processing-based bot, allowing her to fulfill more unique requests and understand context of guest communication. New this month, Rose will offer additional tour experiences to guide guests in their exploration of the resort from obscure, off-the-menu items and nightlife recommendations to a full “24-Hours at The Cosmopolitan” itinerary.
  

Chatbot Checkout

In addition to Rose’s current library of features, she can now assist guests with checkout. Through The Cosmopolitan’s partnership with MyCheck, using MyCheck’s direct integration to their PMS, guests can now ask Rose to check them out of their room using the credit card on file for any pending charges without having to visit the front desk.

  

Identity Rewards Goes Digital

A forward leap in innovation within the hospitality space, The Cosmopolitan created a first-to-market amenity through chatbot Rose, who now has the ability to serve individual casino loyalty guests at an even higher level than before. Identity Rewards members now have the convenience of communicating with Rose to deliver their personalized status and promotional offers, all via SMS-texting.

   

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